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Support

General

  • How long does it take to hear back from support?

    Most messages we are able to respond to quickly, however sometimes a message may require more time to answer, or need input from multiple people. If you haven’t heard back from someone within a week, please reply back and just check that your message was accepted. Due to the amount of messages we receive, our spam filters will sometimes divert legitimate mail, so please be patient with us in that scenario.

    Some questions we receive are not related to That Worship Sound or it’s products, and may or may not be answered on a case-by-case basis. We have tried to place much information and tutorials here in our support area. Please look around, as your question may have been answered here already!

  • Are there any clothing, stickers, or promo items for sale?

    Not at this time, but keep an eye out for exciting news coming all the time from the team at TWS!

Installation

  • How to import patches in Logic Pro X or MainStage 3

    How to import patches in Logic Pro X or MainStage 3

    To install Patches (.patch files)
    On your Mac go to:
    (Hard drive) / Users / (Username) / Music / Audio Music Apps / Patches / Instrument
    Copy all .patch files to this location.

    To install Samples (wav/aif files)
    On your Mac go to:
    (Hard drive) / Users / (Username) / Music / Audio Music Apps / Samples
    Copy all Samples folders to this location.

    To install Sampler Instruments (.exs files)
    On your Mac go to:
    (Hard drive) / Users/ (Username) / Music / Audio Music Apps / Sampler Instruments
    Copy all .exs files to this location.

    Restart Logic X and/or MainStage 3 if open.

    MainStage 3 Patch Location:
    When a patch is selected in the left pane, the bottom Patch Settings section is visible, go to User Patches/Instrument

    MainStage 3 Sampler Instrument/EXS Location:
    Add the EXS24 instrument plugin at the Input spot on an Instrument Channel Strip. In the Presets dropdown box area, choose your instrument.

    Logic Pro X Patch Location:
    Using a Software Instrument track, open the left Library pane, and go to User Patches

    Logic Pro X Sampler Instrument/EXS Location:
    Using a Software Instrument track, add the EXS24 instrument plugin. In the Presets dropdown box area, choose your instrument.

  • How to import sample based patches in Logic Pro X or MainStage 3

    How to import sample based patches in Logic Pro X and/or MainStage 3 e.g. “SV1 Reverse Motion Piano 1”

    To install Patches (.patch files)
    On your Mac go to:
    (Hard drive) / Users / (Username) / Music / Audio Music Apps / Patches / Instrument
    Copy all .patch files to this location.

    To install Samples (wav/aif files)
    On your Mac go to:
    (Hard drive) / Users / (Username) / Music / Audio Music Apps / Samples
    Copy all Samples folders to this location.

    To install Sampler Instruments (.exs files)
    On your Mac go to:
    (Hard drive) / Users/ (Username) / Music / Audio Music Apps / Sampler Instruments
    Copy all .exs files to this location.

    Restart Logic X and/or MainStage 3 if open.

     

    MainStage 3 Patch Location:
    When a patch is selected in the left pane, the bottom Patch Settings section is visible, go to User Patches/Instrument

     

    MainStage 3 Sampler Instrument/EXS Location:
    Add the EXS24 instrument plugin at the Input spot on an Instrument Channel Strip. In the Presets dropdown box area, choose your instrument.

     

    Logic Pro X Patch Location:
    Using a Software Instrument track, open the left Library pane, and go to User Patches

     

    Logic Pro X Sampler Instrument/EXS Location:
    Using a Software Instrument track, add the EXS24 instrument plugin. In the Presets dropdown box area, choose your instrument.

  • How to install patches in Omnisphere 2

Post-Purchase

  • Problems opening my zip file

    Typically, zip file issues mean:

    • Corrupted file, either during download or from origin
    • Incomplete download, stopped at 99% done or similar
    • Certain web browsers mishandling a file during or after the download process

    We recommend you try:

    • Download the File Again with a Different Browser
    • Unzip from the Command Line
    • Install & Use The Unarchiver

    Please note, you must use a computer to download, we do not support downloads to phones/tablets.

    If you already have used all of your download attempts, Contact Us.

  • Download problems

    Please try to download again, but we suggest trying:

    • An alternate internet connection
    • A different web browser
    • A different computer

    Please note, you must use a computer to download, we do not support downloads to phones/tablets.

    If you already have used all of your download attempts, Contact Us.

  • Where are my download links?

    After your order finishes processing, your purchase(s) can be downloaded from your account, or from your order completed email. If more than 1 hour has passed without any purchase notification, please Contact Us!

  • I lost my purchases! What can I do?

    Please visit My Account to access your purchases, and re-download your products. If you do not have an account, please create one and then Contact us to move any older purchases into it. If your download tries are used up, we can reset them.

  • My download links are no longer working.

    In the case of poor internet or other downloading errors, please contact us, and we will reset your download attempts.

Pre-Purchase

  • I want to buy multiple copies of a product, is there a discount?

    We offer discounts on all products periodically, please subscribe to our newsletter to get updates on new products and any discount codes. You can subscribe at the bottom of our Home Page.

     

    Current Discounts (non-expiring)

    • Buy 3 or more Synthsation packs and get 30% off using the code SYNTHSATION at checkout, $21 per pack.
    • Worship Essentialsmulti-user license allows use for up to 5 people, $100

Tutorials

  • Complete MainStage 3 Tutorials YouTube Playlist

Updates

  • How can I get a product update?

    Please visit My Account to access your purchases, and download the latest versions. If you do not have an account, please create one and then Contact us to move any older purchases into it.

Usage

  • Reset your Korg Nanokontrol 2 to factory settings

    Hold down PREV TRACK button, NEXT TRACK button and CYCLE button while connecting power through USB cable from the computer.

    The transport buttons (except CYCLE) will blink when the factory-set default state has been restored.

  • How to import patches into Worship Essentials

  • How to use Drone Tools in Worship Essentials or any MainStage template

  • How to add a second keyboard in MainStage 3

  • Assigning drum pads to trigger midi notes in MainStage 3

  • Controlling filter cutoff (LPF) with an expression pedal in MainStage 3

  • Controlling Filter cutoff (LPF) with a knob in MainStage 3

  • Adding a panic button in MainStage 3

  • Creating layers and splits in MainStage 3

Still have questions? Email us at support@thatworshipsound.com or fill out the form below!

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