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Support

General

  • How long does it take to hear back from support?

    Most messages we are able to respond to quickly, however sometimes a message may require more time to answer, or need input from multiple people. If you haven’t heard back from someone within a week, please reply back and just check that your message was accepted. Due to the amount of messages we receive, our spam filters will sometimes divert legitimate mail, so please be patient with us in that scenario.

    Some questions we receive are not related to That Worship Sound or it’s products, and may or may not be answered on a case-by-case basis. We have tried to place much information and tutorials here in our support area. Please look around, as your question may have been answered here already!

  • Are there any clothing, stickers, or promo items for sale?

    Not at this time, but keep an eye out for exciting news coming all the time from the team at TWS!

Installation

  • How to import patches in Logic Pro X or MainStage 3

    How to import patches in Logic Pro X or MainStage 3

    To install Patches (.patch files)
    On your Mac go to:
    (Hard drive) / Users / (Username) / Music / Audio Music Apps / Patches / Instrument
    Copy all .patch files to this location.

    To install Samples (wav/aif files)
    On your Mac go to:
    (Hard drive) / Users / (Username) / Music / Audio Music Apps / Samples
    Copy all Samples folders to this location.

    To install Sampler Instruments (.exs files)
    On your Mac go to:
    (Hard drive) / Users/ (Username) / Music / Audio Music Apps / Sampler Instruments
    Copy all .exs files to this location.

    Restart Logic X and/or MainStage 3 if open.

    MainStage 3 Patch Location:
    When a patch is selected in the left pane, the bottom Patch Settings section is visible, go to User Patches/Instrument

    MainStage 3 Sampler Instrument/EXS Location:
    Add the EXS24 instrument plugin at the Input spot on an Instrument Channel Strip. In the Presets dropdown box area, choose your instrument.

    Logic Pro X Patch Location:
    Using a Software Instrument track, open the left Library pane, and go to User Patches

    Logic Pro X Sampler Instrument/EXS Location:
    Using a Software Instrument track, add the EXS24 instrument plugin. In the Presets dropdown box area, choose your instrument.

  • How to import sample based patches in Logic Pro X or MainStage 3

    How to import sample based patches in Logic Pro X and/or MainStage 3 e.g. “SV1 Reverse Motion Piano 1”

    To install Patches (.patch files)
    On your Mac go to:
    (Hard drive) / Users / (Username) / Music / Audio Music Apps / Patches / Instrument
    Copy all .patch files to this location.

    To install Samples (wav/aif files)
    On your Mac go to:
    (Hard drive) / Users / (Username) / Music / Audio Music Apps / Samples
    Copy all Samples folders to this location.

    To install Sampler Instruments (.exs files)
    On your Mac go to:
    (Hard drive) / Users/ (Username) / Music / Audio Music Apps / Sampler Instruments
    Copy all .exs files to this location.

    Restart Logic X and/or MainStage 3 if open.

     

    MainStage 3 Patch Location:
    When a patch is selected in the left pane, the bottom Patch Settings section is visible, go to User Patches/Instrument

     

    MainStage 3 Sampler Instrument/EXS Location:
    Add the EXS24 instrument plugin at the Input spot on an Instrument Channel Strip. In the Presets dropdown box area, choose your instrument.

     

    Logic Pro X Patch Location:
    Using a Software Instrument track, open the left Library pane, and go to User Patches

     

    Logic Pro X Sampler Instrument/EXS Location:
    Using a Software Instrument track, add the EXS24 instrument plugin. In the Presets dropdown box area, choose your instrument.

  • How to install patches in Omnisphere 2

Post-Purchase

  • Problems opening my zip file

    Typically, zip file issues mean:

    • Corrupted file, either during download or from origin
    • Incomplete download, stopped at 99% done or similar
    • Certain web browsers mishandling a file during or after the download process

    We recommend you try:

    • Download the File Again with a Different Browser
    • Unzip from the Command Line
    • Install & Use The Unarchiver

    Please note, you must use a computer to download, we do not support downloads to phones/tablets.

    If you already have used all of your download attempts, Contact Us.

  • Download problems

    Please try to download again, but we suggest trying:

    • An alternate internet connection
    • A different web browser
    • A different computer

    Please note, you must use a computer to download, we do not support downloads to phones/tablets.

    If you already have used all of your download attempts, Contact Us.

  • Where are my download links?

    After your order finishes processing, your purchase(s) can be downloaded from your account, or from your order completed email. If more than 1 hour has passed without any purchase notification, please Contact Us!

  • I lost my purchases! What can I do?

    Please visit My Account to access your purchases, and re-download your products. If you do not have an account, please create one and then Contact us to move any older purchases into it. If your download tries are used up, we can reset them.

  • My download links are no longer working.

    In the case of poor internet or other downloading errors, please contact us, and we will reset your download attempts.

Pre-Purchase

  • I want to buy multiple copies of a product, is there a discount?

    We offer discounts on all products periodically, please subscribe to our newsletter to get updates on new products and any discount codes. You can subscribe at the bottom of our Home Page.

     

    Current Discounts (non-expiring)

    • Buy 3 or more Synthsation packs and get 30% off using the code SYNTHSATION at checkout, $21 per pack.
    • Worship Essentialsmulti-user license allows use for up to 5 people, $100

Tutorials

  • Complete MainStage 3 Tutorials YouTube Playlist

Updates

  • How can I get a product update?

    Please visit My Account to access your purchases, and download the latest versions. If you do not have an account, please create one and then Contact us to move any older purchases into it.

Usage

  • Reset your Korg Nanokontrol 2 to factory settings

    Hold down PREV TRACK button, NEXT TRACK button and CYCLE button while connecting power through USB cable from the computer.

    The transport buttons (except CYCLE) will blink when the factory-set default state has been restored.

  • How to import patches into Worship Essentials

  • How to use Drone Tools in Worship Essentials or any MainStage template

    How to properly install and use Drone Tools 1.4 (DT) by Stephen Sherwood, in Worship Essentials 1.3 (WE) by Abel Mendoza. This method also works to add DT to any MainStage concert. At the end, there is an additional section showing how to use both DT and WE with only 1 keyboard. Please click on a picture to see it full-size. This tutorial assumes you have a medium knowledge of how MainStage works, and can follow instructions well. Make sure to make a backup of your original concerts in case something goes wrong, so you can start over.

    Products used in the tutorial:
    Worship Essentials 1.3
    Drone Tools 1.4
    MainStage 3.3

     

    Step 1.

    Open both concerts, Drone Tools 1.4.concert and Worship Essentials 1.3.concert. You may get the message “Do you want to close the current concert before opening a new concert?“, choose “Don’t Close“. They should be both open, either next to each other or overlapping.

     

     

    Step 2.

    Go to the Layout tab on both concerts.

     

    Step 3.

    In the WE window, add a new keyboard. In the Screen Controls Palette in the bottom window, choose All Controls, scroll to Keyboard, and then drag into the concert layout screen. Set the new keyboard to 25 keys, and make sure Display keyboard layers in unchecked. Using the resize handles, make it small and then position right below the WE controls.

     

    Step 4.

    In the DT concert, select all of the controls except the keyboard, and use Command+C to copy them. You should have selected the 4 knobs, 1 button, and 1 horizontal meter.

     

    Step 5.

    Go to the WE concert. Use Command-V to paste the DT controls into the WE concert.

     

    Step 6.

    Drag these controls near the new keyboard, and resize them to fit better. You can resize all of the knobs together by selecting them all first, then using the resize handles.

     

    Step 7.

    IMPORTANT: Make sure to change the DT button we just resized to a new number. Click on the button and change the Number from 49 to 110 (Ctrl 110). ALSO, change our 3rd knob from 17 to 111.

     

    Step 8.

    Go back to the DT concert. Select Drone Tools 1.4 in the patch list, to get to the concert level. Then click on the Oceanic Pad channel strip, so it’s highlighted. Then, use Command+C to copy the channel strip.

     

    Step 9.

    Go to the WE concert. Click on Worship Essentials 1.3 in the patch list to get to the concert level. Then use Command+V to paste the new channel strip. You should see the pop-up message “Creating a channel strip at the concert level“, just choose “Create“. The Oceanic Pad channel strip will now show at the far right.

     

     

    Step 10.

    Now we will begin to map our Drone Tools controls. While still on concert level, Edit window, choose our DT button. In the Screen Control Inspector > Unmapped, go to Oceanic Pad (9) > Scripter > Drone State. Saved Value should be Bypassed.

     

    Step 11.

    Now choose the first knob. This will be our DT transpose. In the Screen Control Inspector > Unmapped, go to Oceanic Pad (9) > Scripter > Transpose. Saved Value should be 0.

     

    Step 12.

    Now choose the second knob. This will be our DT interval thickness. In the Screen Control Inspector > Unmapped, go to Oceanic Pad (9) > Scripter > Interval Thickness. Saved Value should be 4.

     

    Step 13.

    Now choose the horizontal meter. This will be our DT volume meter. In the Screen Control Inspector > Unmapped, go to Oceanic Pad (9) > Level.

     

    Step 14.

    Now choose the third knob. This will be our DT tone high cut. In the Screen Control Inspector > Unmapped, go to Oceanic Pad (9) > Channel EQ > High Cut Frequency.

     

    Step 15.

    Lastly, choose the fourth knob. This will be our DT volume control. In the Screen Control Inspector > Unmapped, go to Oceanic Pad (9) > Volume. Range Max should be 0.0.

     

    Step 16.

    Next, assign your keyboards. We recommend your main keyboard for Worship Essentials, and a smaller keyboard for Drone Tools. For each, click the Assign button so it turns red, then press a piano key to select, then press Assign to turn off. For clarity, I named our main keyboard WE Keyboard, and our smaller one DT Keyboard.

     

    Step 17.

    Save your new concert, go to File > Save As…, and then after saving it, completely quit MainStage and then open your new concert.

     

    Step 18.

    You’re finished! Test out the concert and Drone Tools, everything should work good! Use the Drone Tools controls to set the octave to the range you prefer. If something is not working correctly, go back over these steps and double-check everything!

     

     

    How to use both Drone Tools and Worship Essentials with only 1 keyboard

    Step 19.

    Go back to your Layout screen, and select each keyboard, and assign to the same controller. In this example, we are using the M-Audio Code 61, and decided to use the highest octave for Drone Tools. So our DT Keyboard Lowest Key will be C5.

     

    Step 20.

    Now we will set our Drone Tools layer to the top octave. Go back to the concert layer, the top folder in the Patch List. Click on the Oceanic Pad channel strip, then in the Instrument Channel Strip Inspector, click on the Layer Editor tab. Use the Learn buttons to set your High and Low keys, in this example we set them to C5 (Low) and C6 (High). Now, no other keyboard keys will trigger the Drone Tools, except our top octave.

     

    Step 21.

    In this example we are using patch #8 That Worship Sound. But this will apply to any patch that you want to use Drone Tools with. Select the patch, then select each channel strip in the patch one by one. In the Instrument Channel Strip Inspector, click on the Layer Editor tab. Set the High Key of each channel strip to right below your Drone Tools octave. So for the first 4 channel strips in this patch, we have set the high key to B4. The last 2 channel strips low keys are already below B4.

     

    Step 22.

    You are finished! This is what the finished concert should look like. Use the Drone Tools controls to set the octave to the range you prefer. If something is not working correctly, go back over these steps and double-check everything!

  • How to add a second keyboard in MainStage 3

  • Assigning drum pads to trigger midi notes in MainStage 3

  • Controlling filter cutoff (LPF) with an expression pedal in MainStage 3

  • Controlling Filter cutoff (LPF) with a knob in MainStage 3

  • Adding a panic button in MainStage 3

  • Creating layers and splits in MainStage 3

Still have questions? Email us at support@thatworshipsound.com or fill out the form below!

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